By: Kayleigh Alexandra 96% of people worldwide say that customer service is crucial in deciding which brands they’re loyal to. I’m going to let you in on a bit of a secret: the key to great digital customer service is letting your customers know they’re in...
There’s something tremendously satisfying about finding little ways to make complex tasks much quicker and easier. It’s like applying cheat codes to reality. And digital technology keeps delivering them at a rapid pace, making it possible for complete amateurs to...
